Grant Cross Communications Group, Inc.™ provides behavioral flexibility training to improve management, leadership and teambuilding.

TEAMWORK TOOLKIT
Focusing on behavioral styles, this module delivers the message that teams are built through understanding individual differences and emphasizing communication skills to build effective teams. Problem identification and solutions will be of special value to team-based work groups.

BEHAVIORAL WORK STYLES ..."Building Communication Bridges"
""Interaction and effective communication with different kinds of people can be difficult and stressful. We need tools to build communication bridges and reduce stress."
- Grant & Cross

Benefits

Elevate self-awareness and understanding of others
Adapt behavior to build rapports
Communicate effectively with people who are different/difficults
Manage conflicts
Become people literates
Accelerate employee developments

Communication Bridges Tools

Six Motivational Power Points
"The Sandwich Rule"
Personal Behavioral Assessment
People Reading
Strategies to Build on Strengths; Control Weaknesses
Techniques to Work/Sell/Manage/Lead with Style

INTERNAL & EXTERNAL TEAMS ...Teams Work
"I deal with difficult people every day. Sometimes, I'm surprised to learn they think I am the difficult person."
- Grant & Cross

Benefits

Know yourself: evaluate personal behavior
Understand others for communication connection
Learn to read people
Develop personal communication flexibility
Skills for dealing with difficult and diverse people
Generate Win/Win teams that work

Team Communication Tools

Six Principles of Motivation
Observable Behavior Assessment
People Reading Chart
Identifying Styles of Team Players
Communication Bridges to Make Your Teams Work
Three Communication Tools to Build Win/Win Teams

CONFLICT RESOLUTION ..."Defuse Anger"
"When people understand what each other mean, they see, for the most part, that controversy is either superfluous or hopeless."
- Cardinal Newman

Benefits

Avoid miscommunications, misunderstandings and clashes
Respond to the substance, not react to the style
Influence others to gain cooperation
Overcome biased perceptions
Open dialogue the leads to resolution

Conflict Resolution Tools

Deal with Difficult People
Defuse Anger
"I" Messages
The Hammer
Anticipate Reactions and Responses
Set Limits with Ground Rules
Face the Consequences

PROBLEM SOLVING ..."F.A.S.T. Problem Solving"
"Problems cannot be solved by the same level of thinking that created them."
- Albert Einstein

Benefits

Learn the F.A.S.T. Formula for problem solving
Focus on objectivity
Open the mind to different points of view
Choose among selected alternatives
Followup on actions
Engage feedback mechanisms

F.A.S.T. Problem Solving Tools

Find Facts First ...Five A's
Assess All Alternatives ...Two Components
Select Alternative Solutions ...Three Elements
Tasks To Do ...Two Factors