CHANGE TOOLKIT: Designed to introduce
key skills and strategies, this module is essential
to more effective interpersonal communication.
From Attitude Adjustment through Time Management,
participants learn new ways to communicate. The
sections on gender communication, behavioral flexibility
and learning styles, combined with stress and
time management are especially timely for today’s
workforces and fast-paced environments.
ATTITUDE ... “The
Way to E.X.C.E.L.”
“Attitude is a manifestation of our life
philosophies, values and belief systems. Attitude
is a priceless asset that costs nothing and increases
in value as you give it away”. - Grant
& Cross
Discover how to:
- Generate enthusiasm
- Stimulate creativity
- Reveal the best of self
- Discover the best in others
- Lift spirits up in down times
- Reduce absenteeism
- Increase productivity
Attitude Adjustment Tools:
- Affirmative Attitude Assessment
- Self Discovery Inventory
- Four Techniques for Attitude Adjustment
- Power-full/Power-less Body Language
PEOPLE READING ... "People Readers
are People Leaders"
"Effective people know themselves, understand
others and employ strategies to productively interact
and get positive results".-
Grant & Cross
Learn how to:
- Become people literate
- Embrace diversity
- Understand preferences of others
- Adapt to build rapport
- Manage communication conflicts
- Build Win/Win teams
People Reading Tools
- Six motivational Power Points
- The Sandwich Rule
- Work/Management Style Assessment
- Work Style Compatibility Chart
- Strategies to Develop Behavioral Flexibility
BEHAVIORAL FLEXIBILITY
... "Dealing with Difficult People"
"We need to think in terms of treating people
differently based on our awareness of their differences.
Differences are not good or bad, right or wrong.
Different simply = Different, not necessarily
difficult." - Grant & Cross
Develop the skills to:
- Assess management styles of self/others
- Understand that different = different
- Choose to adapt your styles to different styles
of others
- Build rapport in communication at work and
play
- Manage communication differences
Behavioral Flexibility Tools
- Management Styles Assessment
- Different Characteristics of Different Styles
Matrix
- Strategies to Develop Behavioral Flexibility
- "I" Messages
- The Hammer
- F.A.S.T. Problem Solving
LEARNING STYLES
... "A New Light on Learning"
"Lifelong Learners are flexible and flowing.not
rigid and blocked". - Grant
& Cross
Acquire the ability to:
- Identify why you want to learn . purpose
- Understand how you learn best . structure
- Discover what level of interaction you prefer
...activity
- Maximize personal learning style . process
- Increase competence through knowledge put
into practice
Learning Tools
- Personal Learning Inventory
- Practical to Informative Purpose
- Specific to General Structure
- Participative to Reflective Activity
- Personal Learning Plan
GENDER COMMUNICATION ... "He Says,
She Says"
"To work together effectively, men and women
need to understand the differences in each other's
communication style and comfortably borrow the
best aspects of each". - Grant
& Cross
Hone your ability to:
- Elevate comfort levels of men and women working
together
- Choose modified and adapted styles to get
results
- Build effective intergender communication
- Increase positive resolution of concerns and
conflicts
- Understand how gender differences contribute
to Win/Win
Intergender Communication Tools
- Listening System to "Hear" Differences
- Communication Differences Acceptance System
- Sense of humor to laugh at differences
- Response System to mirror communication styles
- Communication strategies to bridge the gender
gap
STRESS MANAGEMENT...
"De-Stress Stress"
"Coping with stress, not eliminating stress,
is the key to a flexible, fulfilling and productive
life".
Become aware of how to:
- Discover stressors in your life
- Identify your personal coping strengths
- Minimize unhealthy stressors
- Maximize your own coping skills
- Increase productivity and life satisfaction
De-Stress Tools
- Personal Inventory for Coping with Stress
- Problem Solving Tools
- Communication Tools
- Relationship Tools
- Flexibility Tools
- Personal Coping Action Plan
TIME MANAGEMENT
... "It's About Time"
"It's not about the time available; it's about
how we choose to use the time we have." -
Grant & Cross
Implement Plans to:
- Identify how time is used
- Maximize personal strengths in time management
- Change time management habits
- Eliminate time wasters from your schedule
- Develop pro-active time management skills
"It's About Time" Tools
- Personal Time Management Inventory
- Twelve Habits of Highly Effective Time Managers
- Practical Skills to Develop the Twelve Habits
- Personal Time Management Action Plan
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