TEAMWORK TOOLKIT: Focusing on behavioral
styles, this module delivers the message that
teams are built through understanding individual
differences and emphasizing communication skills
to build effective teams. Problem identification
and solutions will be of special value to team-based
work groups.
BEHAVIORAL WORK STYLES
... "Building Communication Bridges"
"Interaction and effective communication with
different kinds of people can be difficult and
stressful. We need tools to build communication
bridges and reduce stress." -
Grant & Cross
Benefits
- Elevate self-awareness and understanding of
others
- Adapt behavior to build rapport
- Communicate effectively with people who are
different/difficult
- Manage conflict
- Become people literate
- Accelerate employee development
Communication Bridges Tools
- Six Motivational Power Points
- "The Sandwich Rule"
- Personal Behavioral Assessment
- People Reading
- Strategies to Build on Strengths; Control
Weaknesses
- Techniques to Work/Sell/Manage/Lead with Style
INTERNAL & EXTERNAL TEAMS
... TEAMS WORK
" I deal with difficult people every day. Sometimes,
I'm surprised to learn they think I am the difficult
person." -
Grant & Cross
Benefits
- Know yourself: evaluate personal behavior
- Understand others for communication connection
- Learn to read people
- Develop personal communication flexibility
- Skills for dealing with difficult and diverse
people
- Generate Win/Win teams that work
Team Communication Tools
- Six Principles of Motivation
- Observable Behavior Assessment
- People Reading Chart
- Identifying Styles of Team Players
- Communication Bridges to Make Your Teams Work
- Three Communication Tools to Build Win/Win
Teams
CONFLICT RESOLUTION ... "Defuse
Anger" "When people understand
what each other mean, they see, for the most part,
that controversy is either superfluous or hopeless."
- Cardinal
Newman
Benefits
- Avoid miscommunications, misunderstandings
and clashes
- Respond to the substance, not react to the
style
- Influence others to gain cooperation
- Overcome biased perceptions
- Open dialogue the leads to resolution
Conflict Resolution Tools
- Deal with Difficult People
- Defuse Anger
- "I" Messages
- The Hammer
- Anticipate Reactions and Responses
- Set Limits with Ground Rules
- Face the Consequences
PROBLEM SOLVING ... "F.A.S.T.
Problem Solving"
"Problems cannot be solved at the same level
of consciousness that created them."
- Albert Einstein
Benefits
- Learn the F.A.S.T. Formula for problem solving
- Focus on objectivity
- Open the mind to different points of view
- Choose among selected alternatives
- Followup on actions
- Engage feedback mechanisms
F.A.S.T. Problem Solving Tools
- Find Facts First ...Five A's
- Assess All Alternatives . Two Components
- Select Alternative Solutions ...Three Elements
- Tasks To Do . Two Factors
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